1. Introduction

At Woof & Whiskers, we are committed to providing a safe, clean, and caring environment for every dog in our care. These policies and procedures ensure the safety and well-being of our canine guests and peace of mind for their owners.

2. Business Hours

• Boarding Drop-Off: [ 6AM – 7PM Daily]

• Boarding Pick-Up: [ 8 AM – 11 AM or by appointment]

• After-hours pick-up/drop-off must be pre-approved and may incur an additional fee.

3. Booking & Reservations

• All bookings must be made in advance via [phone/email/website].

• A completed Client Registration Form and signed Policy Agreement are required before the first boarding.

• Holiday periods require a 50% deposit to secure a spot.

  4. Drop-off & Pick-up Procedures

  • Dogs must arrive on a leash or in a carrier.

  • Confirm feeding and medication instructions upon arrival.

  • Upon pick-up, clients must review and sign the departure report (noting any changes in health or behavior).

  5. Health & Vaccination Requirements

  • Required vaccines:

    • Rabies

    • DHPP (Distemper, Hepatitis, Parvo, Parainfluenza)

    • Bordetella (Kennel Cough)

  • Flea/tick prevention is mandatory.

  • Dogs with signs of illness (vomiting, diarrhea, coughing) may be refused entry.

    6. Behavior & Policy

    • All dogs must be non-aggressive and safe around people and other dogs.

    • Dogs with history of biting, aggression, or severe anxiety must be disclosed.

    • We reserve the right to remove any dog from group play or boarding if behavior becomes unsafe.

    7. Feeding & Medication Procedures

    • Clients must provide their dog’s food, labeled and portioned per meal.

    • If food runs out, we will provide house food at an additional charge.

    • Medications must be provided in original containers with clear instructions.

      8. Emergency Care & Veterinary Authorization

      • In the event of illness or injury, we will contact the owner and/or emergency contact immediately.

      • If urgent care is required, we will transport the dog to the designated veterinarian or nearest emergency clinic.

      • All veterinary expenses are the responsibility of the owner.

      9. Cleaning & Sanitation

      • Kennels, bedding, and play areas are cleaned and disinfected daily.

      • Water bowls are sanitized and refilled multiple times per day.

      • Accidents are cleaned promptly with pet-safe disinfectants.

        10. Staff Responsibilities

        • Ensure all dogs are monitored for signs of stress or illness.

        • Provide regular potty breaks, exercise, and socialization.

        • Keep detailed daily notes on feeding, behavior, and any incidents.

        • Maintain a clean, organized, and safe facility at all times.

        11. Client Communication

        • We provide updates via text or email during your dog’s stay (photos, behavior notes, etc.).

        • We encourage open communication and are happy to answer questions before, during, or after boarding.

          12. Liability Waiver

          1. While we take every precaution, [Your Business Name] is not liable for injury, illness, escape, or death unless caused by proven negligence.

          2. The owner is responsible for any damage their pet causes to the facility or other animals.

             13. Payment & Cancellation Policy

             • Boarding rate: $____ per night (subject to change with notice)

             • Payment is due at drop-off (unless otherwise arranged).

             • Cancellations within 48 hours may result in a cancellation fee.

             • No-shows will be charged in full.

             14. Photo/Media Consent

             We love showing off our furry guests! Please indicate your preference:

             ☐ I give permission to [Your Business Name] to take and use photos/videos of my pet for social media or promotional purposes.
             ☐ I do NOT give permission.